• Shopping FAQs

    1. 1. What should I do if I have trouble logging in?
    2. 2. Can I get a discount if I make a larger order?
    3. 3. What should I do if I want to add or remove the items in the cart?
    4. 4. Why the website will experience consignment with out of stock?

    Question: 1. What should I do if I have trouble logging in?

    Answer:

    Please follow these instructions:
    Check your login details. Your login username is the email address you used for registration.
    If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the “Reset your password” option.
    Please make sure that your web browser accepts cookies.
    The PuerariaMirificaShop.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.
    If you are still unable to access your account, you can contact us and indicate the problem. We will assign a new password for you and you can change it once you log in.

    Question: 2. Can I get a discount if I make a larger order?

    Answer:

    If you are interested in purchasing in wholesale, we would be happy to provide you with a quote. Please contact us and provide the following information:
    – The product(s) that you are interested in
    – The exact order quantity for each product
    – Your desired time frame

    We will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

    Question: 3. What should I do if I want to add or remove the items in the cart?

    Answer:

    Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the “Remove” button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the “Qty” column.

    Question: 4. Why the website will experience consignment with out of stock?

    Answer:

    Every website occasionally experiences consignments with minor size issues or feature some items which are out of stock. We cannot fully avoid this problem for overseas shipping of goods. Our advice is to submit payment for your orders as soon as possible so we can provide our related services quickly. If some of your ordered products are out of stock, we will notify you within one working day.

    © Kimiya Kitani

    Payment FAQs

    1. 1. What is PayPal?
    2. 2. After making a payment, can I change my billing or shipping information?
    3. 3. How do I know if my payment has been received?
    4. 4. Do you provide an invoice?
    5. 5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

    Question: 1. What is PayPal?

    Answer:

    PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at PuerariaMirificaShop.com to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.

    Question: 2. After making a payment, can I change my billing or shipping information?

    Answer:

    Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact us as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

    Question: 3. How do I know if my payment has been received?

    Answer:

    Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit PuerariaMirificaShop.com and log into your customer account to check the order status at any time.

    Question: 4. Do you provide an invoice?

    Answer:

    Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email on request.

    Question: 5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

    Answer:

    Yes, absolutely. For your convenience, we also accept the following payment methods: Wire transfer, T/T, and Western Union. Please contact us with your request or sales enquiry. We will respond to your email query within 1 working day.

    © Kimiya Kitani

    Shipping FAQs

    1. 1. How do I change the shipping method?
    2. 2. How do I change my shipping address?
    3. 3. When will I receive my items after I place an order?
    4. 4. Do you ship worldwide?
    5. 5. How do I know if my items have been shipped or not?
    6. 6. How do I track my order?
    7. 7. Why is my tracking number invalid?
    8. 8. If Customs duties are incurred, who is responsible for them?
    9. 9. If my items are detained by Customs, who is responsible for clearance of the items?
    10. 10. If a large order is delivered from Thailand to my country, will Customs inspect my order?
    11. 11. What if my parcel is seized by Customs?
    12. 12. After payment has cleared, how long do I wait until my order is sent out?

    Question: 1. How do I change the shipping method?

    Answer:

    Once you have placed an order, the shipping method should not be altered. However, you can still contact us. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

    Question: 2. How do I change my shipping address?

    Answer:

    In the event that you wish to change the shipping address after placing an order, please contact us as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

    Question: 3. When will I receive my items after I place an order?

    Answer:

    The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

    Question: 4. Do you ship worldwide?

    Answer:

    We ship worldwide and with no fees ( if you have chosen the standard shipping service). Our goal is always fast and secure delivery of items to our customers.

    Question: 5. How do I know if my items have been shipped or not?

    Answer:

    When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

    Question: 6. How do I track my order?

    Answer:

    Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

    Question: 7. Why is my tracking number invalid?

    Answer:

    The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
    The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
    We would advise you to contact us and provide your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

    Question: 8. If Customs duties are incurred, who is responsible for them?

    Answer:

    Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties. PuerariaMirificaShop does not add taxes, VAT, duty, or any other hidden charges.

    Question: 9. If my items are detained by Customs, who is responsible for clearance of the items?

    Answer:

    If the items are detained by Customs, the buyer is responsible for clearance of the items.

    Question: 10. If a large order is delivered from Thailand to my country, will Customs inspect my order?

    Answer:

    Yes, this is possible. We suggest you can divide your orders into several smaller packages, which can then be shipped on different days to avoid possible seizure.

    Question: 11. What if my parcel is seized by Customs?

    Answer:

    If your items cannot be cleared through Customs, you will need to provide us with a letter authorized by Customs clearly stating why they seized it. You will then apply for a partial refund.

    Question: 12. After payment has cleared, how long do I wait until my order is sent out?

    Answer:

    Our handling time is 1-2 business days. This means that your item(s) will generally be sent out in 1-2 business days.

    © Kimiya Kitani

    After Sales FAQs

    1. 1. How can I cancel my order, before and after payment?
    2. 2. How can I return purchased items?
    3. 3. Under which circumstances would an item be able to be exchanged or returned?
    4. 4. Where do I return the item?

    Question: 1. How can I cancel my order, before and after payment?

    Answer:

    Cancellation before payment
    If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to “reactivate” it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions. You will need to submit the order again with a new shopping cart.

    Withdrawing an order after payment
    If you have already paid for an order and want to cancel it, please contact us as soon as possible.
    If you are not sure about an issue relating to your order or you wish to change it, please contact us and put the order on hold while you decide. This will suspend the packaging process while you make changes.
    If the package has already been dispatched, then we are not able to cancel or change the order.

    Question: 2. How can I return purchased items?

    Answer:

    Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact us and please provide us the following information:
    a. The original order number
    b. The reason for the exchange/cancel
    c. Photographs clearly showing the problem with the item
    d. Details of the requested replacement item: the item number, the name and color
    e. Your shipping address and phone number
    Please note that we are unable to process any returned items which have been sent back without our prior agreement. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.
    The return can only be initiated within 7 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

    Question: 3. Under which circumstances would an item be able to be exchanged or returned?

    Answer:

    Quality Issues:
    Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 7 calendar days after receiving the garment – it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

    Mis-shipment:
    We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the brand that you ordered (perceived color differences due to your computer monitor will not be exchanged).

    Please note:
    All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

    Question: 4. Where do I return the item?

    Answer:

    After contacting us and reaching mutual agreement, you will be able to send the item(s) to our headquarters in Thailand. Once we have received the item(s), we will confirm the information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our office.

    © Kimiya Kitani